At Emily Rockwell Skin Clinic, we are focused on transforming all the lives that step foot into our practice, and this especially applies to our incredible team. Whether you’re in nursing or aesthetics, patient relations or sales, we’re all obsessed with providing the highest level of patient care. A career with us means connecting with others, constantly learning and evolving, and becoming part of something we think is pretty awesome.
ABOUT THE JOB
The Patient Concierge has the incredibly important job of creating the first impression of the Skin Clinic. Their mission is to continuously improve the patient experience from the moment the patient walks through the door. The Patient Concierge must work effectively to schedule and assist patients. Acting as a role model for service, the Patient Concierge exemplifies the practice's positive spirit and our commitment to skin care. They act with respect and professionalism while demonstrating good work habits.
The Patient Concierge is given a multitude of administrative responsibilities including answering phones, scheduling patients, taking before and after photos, fulfilling product orders, maintaining the appointment waitlist, tidying the reception area, and opening/closing the practice each day.
You must display excellent time management skills, be collaborative, cooperative and committed to professional development. You must have excellent written and verbal communication skills, as you’ll interact daily with patients of the practice. You should also be proficient in office software.
You must be able to take direction and also work independently. Organizational and multitasking skills are absolutely essential in this role. Training will be provided to enhance existing skills and knowledge base.
QUALIFICATIONS + EXPERIENCE
• 2+ years experience in customer service or patient relations
• Full-time: must be available to work five days a week between Monday-Friday. Shifts will vary between the hours of 8am-7pm.
Does all of this sound like you? Then we’d love to hear from you! Please email your resume and three references to firstname.lastname@example.org.